PicMonkey Help & Support

Using Old PicMonkey? Find help here.

Using Old PicMonkey? Find help here.

Payment Methods & Issues

Our payment processing system has financial restrictions that will not allow us to accept payment from an account that originates from the following countries: Iran Syria North Kor...

We understand that payment or account issues can be frustrating and you'd like them to be resolved right away. The very best way to get your issue resolved quickly is to file a sup...

If your attempt to renew your PicMonkey subscription failed, please try the following: Re-enter your card information on your account page. Try another card, if you have one availa...

You can pay for PicMonkey by using a debit or credit card, or with a PayPal account. Paying with a debit or credit card Click the blue credit card icon on the payment screen, and e...

Most often, unknown charges from PicMonkey are due to one of the following scenarios: Your 7-day PicMonkey free trial ended and converted to a paid PicMonkey subscription. Your mon...

If you have been billed for a PicMonkey subscription, but are being prompted to start a free trial or renew your account, one of the following two scenarios might apply: The accoun...

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